Support Center

Troubleshooting

Solutions for common problems

  • Allowing Koken Store cookies in your browser

    The Store area inside Koken loads content from store.koken.me. If cookies are disabled in your browser you will not be able to view or install store content. You may fix this by following the instructions below. Chrome Open Chrome's Settings by choosing Chrome > Preferences. Click the Show advanced set...more

  • Common issues and errors

    Having an issue with Koken? Check out the tips below. Permission errors If Koken’s installer doesn’t work, use your FTP client to assign 777 as the uploaded /koken folder’s permissions. Then run the installer in your browser again. If your console has been setup but you're seeing errors when downloading a th...more

  • Blocked loopback connections

    If when using Site you see an API error concerning themes, chances are your host is blocking loopback connections. To resolve, contact your web hosting provider and request they enable loopback connections for your domain. After that's been enabled try using Site again.more

  • Install purchases to a new installation

    Purchases are linked to a specific installation. Login to your Koken store account from within your Koken installation to link that installation to your store account. Then login to your Koken store account by visiting https://store.koken.me. Delete the old installation then Transfer the Theme or Plugin. Store FAQs...more

  • Changing the image processing library

    If you have issues with images not generating in the console or your published site, your server may have alternate image processing libraries available that may work better with Koken. Sign in to your Koken install and visit Settings > Image publishing. If your server supports additional image processing libraries...more

  • Deleting a Koken installation

    Here are the necessary steps for deleting an installation of Koken from your web server. Delete the Koken admin folder Using your FTP client, sign-in to your web server and delete the folder containing the Koken admin. For most users this folder will be labeled "/koken". If you uploaded Koken's installation s...more

  • Installer cannot contact install.koken.me

    Koken's installer downloads the necessary files from install.koken.me. If you see an error message indicating that Koken cannot contact install.koken.me, you will need to contact your web hosting provider and see if they are blocking external connections. If so, have them whitelist the install.koken.me domain so Koken ...more

  • Installing Koken on Nginx

    In earlier releases of Koken, nginx required additional configuration on some servers in order for the installer to work properly. With 0.6.0 and later, this is no longer required. Make sure you are using the latest version of the installation package and contact us if you have any issues running Koken on nginx.more

  • Library content upload/import issues

    This article includes tips for issues and errors that may arise when attempting to upload content from your desktop or import content from a third party service or site in Koken's Library. Browser incompatibility If you haven't updated your web browser in a long time, it may be incompatible with Koken's fil...more

  • PHP 5.2 support warnings are displaying

    Summary: As of January 1st, 2015, Koken will no longer support PHP 5.2. Koken will continue to work on servers with PHP 5.2, but those installations will no longer receive updates or server-related support after January 1st. What is PHP? PHP is the programming language that much of Koken is written in. It run...more

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