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Blank admin page

Pete Latham

Nov 10, 2014 02:44PM EST

Hello,

My site's admin page has disappeared. When I look at the source code in the browser I see a truncated file. When I log in to my host and look at the /admin/index.html file it too is truncated. I've pasted the file below. Any thoughts? Can I regenerate the /admin/index.html file?

Thanks ... Pete


<!DOCTYPE html>
<html class="k-source-content k-lens-content">
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
<meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1">

<meta name="description" content="xxxxxxxxxxxxxxxxxxxxx" />
<meta name="author" content="xxxxxxxxxxxx" />
<meta name="keywords" content="xxxxxxxxxxxxxxxxx" />
<title>Pete Latham</title>
<link rel="stylesheet" type="text/css" href="/app/site/themes/common/css/reset.css?0.18.3" />
<link rel="stylesheet" type="text/css" href="/storage/themes/axis-2-39b27366-4c4e-24f5-dc5e-7dbd7b34edf1/css/kicons.css?2.0.5" /> <link id="koken_settings_css_link" rel="stylesheet" type="text/css" href="/settings.css.lens" />

<!--[if IE]>
<script src="/app/site/themes/common/js/html5shiv.js"></script>
<![endif]-->
<meta name="generator" content="Koken 0.18.3" />
<meta name="theme" content="Axis 2 2.0.5" />
<script src="//ajax.

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Todd Dominey Koken Agent

Nov 14, 2014 08:49AM EST

Pete – strange. Can you try going to Settings > System and clearing the cache, then refreshing that page?

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Pete Latham

Nov 14, 2014 09:19AM EST
Hi Todd,

I get the same regardless of browser, regardless of computer.

http://www.petelatham.com/admin

What do you see?

Pete
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Pete Latham

Nov 17, 2014 03:55PM EST
Any thoughts guys? I looked at the file structure on the site and the /admin/index.html file is truncated to what you can see above so something has obviously knackered it. What can I do to regenerate a new one? I presume there's a script or template that's used during installation?

Pete
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Todd Dominey Koken Agent

Nov 17, 2014 04:04PM EST

Pete – would you happen to be using our HTML Injector plugin? That’s the plugin you use to add your own code to the head region of a theme (or before the closing body tag too). It almost looks like it’s dropping out right before the head is finished, so it seems like a conflict somewhere.

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Pete Latham

Nov 18, 2014 02:50AM EST
Hi Todd,

No, not using the HTML Injector. From memory (can't check because I can't login :-) ), only the watermarking plugin is installed but it's not being used. Theme is Axis 2.0.

Pete
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Team NetObjects Koken Agent

Nov 18, 2014 11:40AM EST

Pete – Can you send me an FTP login so I can investigate? support[at]koken.me

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Pete Latham

Nov 24, 2014 06:57AM EST
Account information was provided by email. Did you manage to find anything?

Pete
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Team NetObjects Koken Agent

Nov 24, 2014 09:50AM EST

Pete – Just responded to your email.

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Pete Latham

Nov 24, 2014 10:47AM EST
Hi Brad,

Requested info has been resent

Pete
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Pete Latham

Nov 28, 2014 08:27AM EST
Any news?

Pete
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Pete Latham

Dec 02, 2014 05:09AM EST
... and we're back :-)

Thanks for the assistance Brad.

Pete

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