Support Center

Recent questions

About Koken

This Help Center provides support for Koken, a free content management system designed for photographers, artists and designers.

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

No loading of pictures

MarielaV

Oct 06, 2014 04:03AM EDT

Hi,

I'm sorry to disturb you, but sinds 2 weeks after the upgrade 0.18.2, it's imposible to download my pictures.

I see pictures downloading, but I don't see it in my library or last import.

Could you help me please, I use my website for work.

Thanks a lot.

P.S. : See my e-mail send the 2 october

Up 0 rated Down

Todd Dominey Koken Agent

Oct 06, 2014 03:02PM EDT

When you say “download” are you talking about downloading an actual file? Or is it something where the image thumbnails don’t appear in the Library? If the latter, try changing your image processor and see if that helps.

http://help.koken.me/customer/portal/articles/1061444-changing-the-image-processing-library

After you do that, refresh your browser and view the Library again to see if the images pop-in.

Up 0 rated Down

MarielaV

Oct 07, 2014 07:55AM EDT
Hi Todd,

the thumbnails don't appear in the library.
I'v truy to change de image processing but it doesn't work....


Is is possible to download the old version of koken (before the problems I think the 18.0 ?
Up 0 rated Down

Todd Dominey Koken Agent

Oct 08, 2014 11:43AM EDT

Sorry but we don’t provide older versions of Koken for download.

It sounds to me like something may not be working properly with your host server. Would you mind if we signed-in to your installation to take a look? If that’s okay, please click on the link below to contact us directly.

http://help.koken.me/customer/portal/emails/new

Please include the following in your message:

1) Koken sign-in url
2) Koken username
3) Koken password

This question has received the maximum number of answers.

support@koken.me
http://assets2.desk.com/
false
koken
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete