Support Center

Recent questions

About Koken

This Help Center provides support for Koken, a free content management system designed for photographers, artists and designers.

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Update Fails: Version 0.17.6 to 0.18.2

Deji

Oct 01, 2014 09:48PM EDT

Hi!

I am running into an error trying to update from version 0.17.6 to the latest version 0.18.2.

This is the error message I am getting:
"Koken was not able to download the new release. Try setting the permissions on the Koken directory and all subdirectories and files to 777."

I am on a Windows Server box though but even after setting some pretty liberal permissions on the folders, I am still getting the error message and it actually seems that the problem is not a lack of permission because I can see that Koken downloads the "core.zip" file into the /storage/tmp folder and it has also renamed the "admin" folder to "admin.off" (which means I have to manually go in and rename that folder in order to be able to access the Koken control panel again. Also, it seems that the files in the "admin" folder might have been updated - the files all have new date & time stamps.

I went ahead and restored the site files and database from backup to avoid any potential complications from the partially updated files.

Do y'all have any tips on what to try to get the update to work? I'm guessing the issue is in 0.17.6 and not 0.18.2, right?

System Information:
PHP Version 5.4.32
MySQL Version 5.1.34-community
Server operating system WINNT
Webserver software Microsoft-IIS/7.0
Image processing GD bundled (2.1.0 compatible)
FFmpeg Not installed
Memory limit 192MB
Upload file size limit 10MB
EXIF/IPTC parsing Supported

Thanks!!

Deji.

Up 0 rated Down

Ronald

Oct 20, 2014 10:10AM EDT
Hi everyone!

Deji, I have the same issue when trying to update from 0.18.2 to 0.18.3. Other than that I see the same symptoms (admin folder renamed to admin.off, same error message etc.)

I'm also running Koken on a Windows server. I already contacted the hosting company and they have had a look as well. At the server side all read/write rights are configured correctly.

Other than the update error, Koken works smoothly (photo uploading, working with the templates etc, all works very well).

So Support Team, any thoughts? :)
Thanks in advance!

Ronald

Some additional information:
- PHP : Version 5.5.15
- MySQL : Version 5.1.69-community
- Server operating system : WINNT
- Webserver software : Microsoft-IIS/8.5
- Image processing : GD bundled (2.1.0 compatible)
- FFmpeg : Not installed
- Memory limit : 256MB
- Upload file size limit : 768MB
- EXIF/IPTC parsing : Supported

Up 0 rated Down

Deji

Nov 19, 2014 01:33AM EST
Bump.

This question has received the maximum number of answers.

support@koken.me
http://assets3.desk.com/
false
koken
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete