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Error Log File?

Deji

Sep 10, 2014 09:42PM EDT

Is there an error log that Koken writes to that I can look at to try to figure out what is going on and is the cause of errors. I'm seeing file upload errors (just started doing this out of the blue). It seems the files are being uploaded to the server - it completes to 100% and then just gets stuck. The original files can be seen in the "/storage/originals folder" but can't figure out where the point of failure is.

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Todd Dominey Koken Agent

Sep 15, 2014 01:30PM EDT

Deji – in situations like this it’s probably best for us to try uploading an image to see what occurs. Would you mind if we signed-in to your installation to take a look? If not, please click on the link below to contact us directly.

http://help.koken.me/customer/portal/emails/new

Please include the following in your message:

1) Koken sign-in url
2) Koken username
3) Koken password

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Deji

Sep 27, 2014 07:56PM EDT
Thanks Todd! Going to try to troubleshoot a bit further (upgrading php & koken versions) to see if that helps any. If that still fails I'll send you guys the login info.

It won't be a bad idea to have some kind of error log this thing writes to though. Some of us are trying to debug & fix these issues at 2 a.m. and that would be a big help .... well, that and Starbucks home delivery :-)
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Carsten

Apr 29, 2015 04:50AM EDT
I would also really like to see the possibility to enable a log or trace for koken in order to be able to debug and maybe fix issues with koken myself. Always relying on koken support to log in and fix problems is not enough (and may lead to longer wait times as one cannot expect koken people to react immediately with this high number of koken installations out there). :)

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