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import problem with tags

Nicole Reinke

Sep 08, 2014 06:20AM EDT

Hello,

i have a problem with the export. I assign tags in Lightroom. When i export my pictures to koken the tags are not included. i tested to export on my pc. The tags are shown in the details. when i import this file from koken direct, the tags are missing too. What is going wrong ?
First i thought it was an export problem with LR but when i export to my pc everything goes right.

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Todd Dominey Koken Agent

Sep 09, 2014 10:34AM EDT

Nicole – right-click on the Koken Publish Service in the “Publish Services” area of Lightroom. You should see an “Edit settings…” option. Scroll that window until you see “Metadata”. Check the value of that drop-down to ensure that “All Metadata” is selected.

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Nicole Reinke

Sep 12, 2014 05:34PM EDT
Hello,

thanks for reply.
The options are set correct.
I have no idea why the tags are sometimes importet and sometimes not
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Todd Dominey Koken Agent

Sep 17, 2014 09:30PM EDT

Yeah, not sure. It sounds to me like either the keywords aren’t saved with the image or there’s something about the keywords that Koken isn’t able to read. If there’s a particular image you’ve tried that has keywords but Koken isn’t able to convert them into tags, feel free to share that image with us. Probably be best to contact us here for that: http://help.koken.me/customer/portal/emails/new

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