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Update fails

Andreas

Aug 25, 2014 07:54AM EDT

When trying to update my koken-installation (Madison 2) to 0.17.3 the process stops / hangs in the middle and I see "Updating
The new version is now being installed." The update never finishes.
The website is still working but I can´t get onto the admin-site. I already sent a message to the support team but I got no reply yet. Any ideas what to do? Anybody facing the same problem?

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Michael

Aug 25, 2014 09:41AM EDT
Same problem :( I send a discription of problem but didn't get a reply yet.
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Roland

Aug 25, 2014 11:02AM EDT
Reported the same issue last week, provided console and ftp logins - nothing happend until now. Problem still persitst.

Roland
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Matthias

Aug 25, 2014 11:20AM EDT
My problem after update today:

Lightroom:
[string "KokenAPI.lua"]:304: attempt to index local 'settings' (a boolean value)

Koken Admin Panel is only black!

Help me please! (in German)

Matthias (Germany)

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Team NetObjects Koken Agent

Aug 25, 2014 12:23PM EDT

If you are having this upgrade issue, please download this ZIP:

http://install.koken.me.s3.amazonaws.com/migrations.zip

Once you unzip that, you should have a “migrations” folder. Upload it with FTP to app/applications/models, replacing the old copy of the folder. Then try logging back in to Koken and that should resolve the issue.

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Matthias

Aug 25, 2014 01:48PM EDT
Hello Brad!

I have do this but it is still the case.
I do not get a login screen.
What else can I do?
Would be really great if you can help me there!

Best Regards Matthias
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Andreas

Aug 25, 2014 07:00PM EDT
Thanks for your advice, Brad, but it didn´t help: I uploaded the new "migrations" folder after having deleted the old one, tried to log in - no success, still the same, endless
"Updating
The new version is now being installed."

But I found a way to log in to Koken: I simply deleted the "migrations" folder inside the "models" folder WITHOUT replacing it by a new one - now it works! It seems the "migrations" folder is not necessary for the installation? Do you have an explanation for this strange behaviour?

Andreas
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Roland

Aug 26, 2014 03:44AM EDT
Downloaded, renamed the old migrations folder, copied the downloaded new one over via FTP - all good.

Probably it's necessary to delete or rename at least the old migrations folder (files in cache?)
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Matthias

Aug 26, 2014 05:50AM EDT
I still do not get on my admin panel.
The further fully black.
How can I empty the Chache?
The Migration folder I had already deleted and uploaded the new file via FTP.


Matthias

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