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albums not displaying on albums page

Lee Rich

Aug 19, 2014 01:47PM EDT

Hi
It seems as though after a recent koken update; my albums that I have set up in Library are not displaying when clicking on the albums page. It says "No albums; please create albums in Library"

Any quick fixes?
Even if I create another test album; it doesn't display
Am I missing something?

Kind Regards

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Todd Dominey Koken Agent

Aug 20, 2014 05:26PM EDT

Lee – try going to Settings > System inside Koken and clicking the clear site cache button. Refresh your site afterwards and see if it comes back as normal.

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Lee Rich

Aug 20, 2014 11:52PM EDT
Hi Tod

Thanks for the response. I have tried this and it has not helped

kind regards
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Lee Rich

Aug 21, 2014 01:55AM EDT
Actually; I'm convinced that the problem occurred after doing a Koken update. I'm sure the update is buggy. I'm just supprized that I'm the only person experiencing problems and that there has been no correspondence concerning possible problems/bugs?

My settings are all double checked. Hosting is up and running. no other problems.
The albums show in Koken menu; however when you view the site through koken interface; and move to the albums; it says there are no albums; please create in library.
As a test; I tried creating a new album; and put a random pic in; still it shows no albums

Kind Regards
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Todd Dominey Koken Agent

Aug 21, 2014 03:42PM EDT

Lee – we’ve had a few edge case issues in 0.17 because of some database migration stuff that was included, but for the vast majority of people the update worked fine.

Would you mind if we signed-in to your installation to take a look? If not, please click on the link below to contact us directly.

http://help.koken.me/customer/portal/emails/new

Please include the following in your message:

1) Koken sign-in url
2) Koken username
3) Koken password

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Lee Rich

Aug 26, 2014 04:16AM EDT
Hi Todd

Problem solved

I changed the PHP version to 5.5 and it seems to working now.


Regards

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