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Please Koken guys, i have so many troubles !!!

Arnaud Lecat

Aug 16, 2014 07:10AM EDT

Hi

My Koken web site used to work like a charm ! And the 0.16.x branch came. Times out, data loss and so on. I spent so many times trying to make my web site available again. Pure time loss. I backuped everything and decided to re-install everything

Fresh install (0.17.2) went fine, every steps were green. Some setup, categories, albums and so on were ok. Time to re-upload my FIRST picture ! Bam, time out ! I let the upload process finish... and guess what, categories, albums, etc.. are lost again !

So come on, you guys have a wonderful product with Koken ! But data loss is unacceptable !

My hosting is Gandi, so nothing exotic, Koken used to work perfectly before.

My web site is http://www.arnaudlecat.com, I already sent my ids to your support.

Please, fix this now (excuse me if i am rude but i already spent so many times on trying to make it work, with no results !)

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Alessandro

Aug 16, 2014 07:49AM EDT
Im not one of the "Koken guys", but did you purge the SQL database before reinstalling koken? Or better, create a second database to use with your fresh installation of koken.
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Arnaud Lecat

Aug 17, 2014 06:33AM EDT
Everything was purged before fresh install !

My hosting is Gandi "Simple hosting" and i suspect Koken to be in trouble with Varnish (which is installed on this kind of offer). But it should work !
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Arnaud Lecat

Aug 17, 2014 07:17AM EDT
Upload of my second picture (yes, only second one)... Process starts and then make my browser (latest chrome) crash (yes my browser cache is clear)

Launch a Firefox for admin, image is here. In a hurry i browse my website like an "average net user" , nothing my web site hangs once more. Time out, time out, time out...
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Arnaud Lecat

Aug 17, 2014 07:19AM EDT
Error 503 Service Unavailable
Service Unavailable
Varnish cache server

... tha's it !
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Team NetObjects Koken Agent

Aug 18, 2014 05:06PM EDT

Arnaud – So is this resolved or are you still having issues?

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Arnaud Lecat

Aug 18, 2014 05:39PM EDT
Yes, I still have many issues. The last one is the update to 0.17.3 that hangs while i'm writing this messages. And, yes i have lost all my categories one more time.

I really think this is a kind of varnish issue. Perhaps.
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Team NetObjects Koken Agent

Aug 18, 2014 06:03PM EDT

I think so too. I’d recommend disabling Varnish for the Koken folder to see if that is indeed the issue and then we can go from there.

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Arnaud Lecat

Aug 20, 2014 02:15PM EDT
After so many tries, swapping graphic libraries, disabling every caches i can, i can say that Koken is a dead end for me.

Any other Koken user on a Gandi Simple Hosting ? Help ?

I will search for an alternative now...
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Arnaud Lecat

Aug 25, 2014 07:18AM EDT
http://simple.gandi-test.fr/phpinfo.php

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