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Album does not show in the collections after creation

Petri

Aug 16, 2014 05:54AM EDT

Hello,

I am trying to create new albums but they don't show up in the collections.
I can see the ID number is changing each time so somehow the system is creating them but don't display them.

I am running token 0.17.2

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Todd Dominey Koken Agent

Aug 19, 2014 04:27PM EDT

Petri – when you say they “don’t show up” are you talking about inside the Library in Koken? Or on your public site? I ask because if the latter, your site won’t display empty albums. Albums have to include content to show up there.

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Petri

Aug 19, 2014 09:08PM EDT
Hi Todd,

Thank you for your answer,
I actually already replied to this thread but somehow did not see that the answer was not posted.

The bug was in the library in Koken. I tried to refresh the page, restart the browser but nothing happened. The next morning, after a restart of the iMac, the four albums where there...

so problem solved.

thank you
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Petri

Aug 20, 2014 06:12AM EDT
actually problem not solved...

it just started again... trying to create a set this time...

the thumbnail page gets a refresh and tells me the set is empty, but the sidebar does not get a refresh and there is no set appearing there.
I tried to refresh the page but nothing...

I am working with Safari 7.0.6

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petri

Aug 20, 2014 06:19AM EDT
the feature works fine with Firefox... so could dit be a Safari problem ?
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Todd Dominey Koken Agent

Aug 20, 2014 09:12AM EDT

Petri – not able to replicate this on our end, so I’m suspecting it’s something to do with your server configuration. Would you mind if we tried creating a collection in your install? If you could contact us privately through the link below with that information we’ll have a look.

http://help.koken.me/customer/portal/emails/new

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Petri

Aug 20, 2014 09:01PM EDT
thank you

email sent

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