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no admin login possible (three koken installations)

Christian T.

Oct 19, 2018 07:27AM EDT

Hello Koken Team,

my wife and I have three Koken installations, including two installations at one hoster, the third at another hoster.

When logging in to the admin console comes for days in all installations each time the message that the password is wrong, but it is definitely not.

The password reset via email or password reset script does not help. The message comes again.

Yesterday I was able to log on to my two installations, today it does not work again, the same error message.

Whats going on here?

best regards

Christian

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Team NetObjects Koken Agent

Oct 22, 2018 11:34AM EDT

Christian, if the issue is intermittent, it is most likely not a problem with Koken.

As Koken is self hosted the first step is to contact your hosting company’s tech support to see if they’re having a problem. It may mean that your server has some sort of resource cap you are running into. Check with them to see if you’re exceeding any of their quotas. In particular ask them what kind of error messages are in their logs.

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Christian T.

Oct 24, 2018 11:20AM EDT
Hello Koken Team,

my wife has her homepage with a hosting company.
I have two websites with another hosting company.

At none of the three homepages is the admin login possible.
The resources on the servers are sufficient.
There are no error messages that indicate a problem with the servers.

I pulled all three homepages as a backup on my computer.
Locally, logging in to the homepages is easily possible with our admin passwords.
Only on the Internet comes the message that the password is wrong and I should perform a password reset.

It will not accept the new password even after a reset via email.
When I load and run the password-recovery file on the server, this new password will not be accepted.

If I load the data of the homepage after this resetting again locally, then the password was changed and I can register with the password from the password reset file locally at the homepage.

I have deleted the files under: storage \ cache \ api, also the local cache, the cookies, etc., this does not help either.

Are there any other files that I can delete in the Internet installation, so that access is possible again?

Thank you in advance.

best regards

Christian
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Team NetObjects Koken Agent

Oct 24, 2018 12:29PM EDT

Hello,

What are the URLs of the Koken login pages?

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Christian T.

Oct 25, 2018 09:55AM EDT
Hello Koken Team,

here are the URLs of the login pages:

http://fotodesign-thomas.de/admin/

http://langsamfotografie.de/koken/admin/

http://www.wild-und-gesund.de/koken/admin/

Thank you in advance.

best regards

Christian
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Team NetObjects Koken Agent

Oct 25, 2018 09:57AM EDT

Hello. We are not aware of other reports of this issue, but all of your installations are running versions of PHP that are end of life and no longer supported. See: http://php.net/eol.php

Try upgrading the version of PHP on the server to v7.2, then clear the system caches, logout and then back in to Koken. Let us know.

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Christian T.

Oct 29, 2018 03:04PM EDT
Hello Koken Team,

I did an update to PHP v7.2 on my installations and I deleted the cache.
The login to the admin login was still not possible.

I completely deleted one installation, both all entries in the webspace, as well as the database.
After this I created a new database and I tried to install Koken.

Once the connection to the database is going to be established, an unknown database error occurs.
The error-log contains the following entry: (22) Invalid argument: [client IP address] mod_fcgid: can not lock process table in pid 2776

I tried the installation with the same credentials with another CMS.
This worked flawlessly and I was able to create a website and had access to it from the internet as well.

After This I deleted this new installation (webspace and database).
I have created again a new database and the same error massage occured by the database connection.

In a few days I will try again to install Koken.
If this is not possible, unfortunately I have to switch to a different CMS for all our installations.

best regards

Christian
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Mike B.

Nov 13, 2018 08:24AM EST
I ran into a similar issue, as described here:

http://help.koken.me/customer/portal/questions/16957321-admin-can-t-login-after-initial-install

Password didn't work unless I checked "Keep me signed in".
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Team NetObjects Koken Agent

Nov 14, 2018 10:23AM EST

Are you using Bitdefender? Bitdefender will block the password from being sent if you are not using SSL.

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