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Error Control Panel

Rosa Mercedes Gonzalez

Oct 02, 2018 01:07PM EDT

I can´t access my Koken Control Panel. The issue is this: when I try to sign into my admin site, through my admin "sign in" page, I can´t do it, because de dialog box to insert the data, doesn´t appears. The page is full black. ¿What can I do to restore the "sign in" page?

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Team NetObjects Koken Agent

Oct 03, 2018 09:08AM EDT

Hello,

What is the URL of your Koken login page?

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Rosa Mercedes gonzalez

Oct 03, 2018 11:38AM EDT
Thank you for your answer. Yesterday I hacked the server, because of that I can not enter the control Panel. I'm moving the Web site to another server. With the back up, can I rebuild the structure of the developed site Koken? Can you tell Me how to do it? Thanks a lot

www.rosamercedesgonzalez.com
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Team NetObjects Koken Agent

Oct 03, 2018 11:39AM EDT

Hi. To move your Koken installation complete the following steps in order:

1- To move your Koken installation you’ll need to move the Koken folder and the database to the new host. Then update the storage/configuration/database.php file if the new database’s info is different.

2- (if using a new domain name) Koken reads whatever domain name you use to access the console. Login to Koken using the new domain name, then clear Koken’s system caches (in Settings > System). Finally, connect to your server via FTP and delete the /koken/storage/cache/site folder.

3- Purchases are linked to a specific installation. Login to your Koken store account by visiting https://store.koken.me

Delete the old installation

Sign in to the store in your new Koken installation to link the two.

then, back online, transfer the theme

Store FAQs here

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