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Contact Form: Can not send message with reCaptcha verification

Jorge Santos

Apr 09, 2018 10:02AM EDT

Dear support,

When the reCaptcha "I'm not a robot" is active, it is not possible to send messages.
I tried to deactivate the reCaptach and it worked.

When you check the Checkbox "I'm not a robot", and click Send button, the button turns grey/disabled, the reCaptchs expires after a while, and the Send button keeps disabled.
The success message never came.

Can you help me please?
Thanks in advance!

Kind regards,
Jorge Santos

3 Community Answers

Answered

paul

Apr 17, 2018 10:43AM EDT

That happened to me when I tried to use a Gmail account, so I changed it to use one on my domain (e.g. name@domain.org) and it works now.

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paul

Answered Apr 17, 2018 10:43AM EDT
That happened to me when I tried to use a Gmail account, so I changed it to use one on my domain (e.g. name@domain.org) and it works now.
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Jorge Santos

May 16, 2018 11:00AM EDT
Thank you for your answer Paul!

The email configured in my SMTP server is already an email from my domain, and still no working..

When you say you changed the email, where specifically do you mean?

Thanks in advance,
Jorge Santos
Up 0 rated Down

Jorge Santos

May 16, 2018 11:00AM EDT
As far as i know, a Google Account is needed in order to use reCAPTCHA. Still dont know what to do!

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