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Koken Update don't work

Michael Schoeberl

Apr 08, 2018 02:24PM EDT

That is the message I get when I start to Update my current Koken Version.
My current Version: 0.22.24
Koken encountered a problem while updating and reverted back to the previous version to ensure your site continues to work. Please try the update again. If you continue to have issues, please contact Koken support.

Kind regards
Michael Schoeberl

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Team NetObjects Koken Agent

Apr 09, 2018 08:19AM EDT

Hello. Your site is running the current version of Koken. That error message is most likely because the Koken Store account is connected to a different Koken installation than the one you are using now.

Login to the Koken Store by visiting http://store.koken.me then delete the old installation(s)
http://help.koken.me/customer/en/portal/articles/1461724-deleting-an-installation-from-your-account

Return to your Koken installation and login to the Store. That will link the account to the correct installation.

Store FAQs here

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Tobias Schäfer

Apr 19, 2018 11:02AM EDT
Hello,

I have the same problem, but this is my first install. After registration at koken.me I dont have any installation of koken. The emailadress is the same.

Best regards
T. Schäfer
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Jacky Wang

Apr 24, 2018 09:49AM EDT
I have the same issue using Firefox, switched to Safari and all is well now. You can try other browsers.

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