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Urgent help please: Primary is gone

Carmen Kubitz

Mar 19, 2018 07:23AM EDT

When I made changes today I wondered where all our primary content was as there was nothing in this rubric. As it was still visible on the live site I thought everything was still ok. But then when I made the last change everything out on the Primary is also gone on the website. Can you please help?

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Team NetObjects Koken Agent

Mar 19, 2018 09:14AM EDT

Hello. As Koken is self hosted the first step is to contact your hosting company’s tech support to see if they’re having a problem or if they made any changes to the server software. It may also mean that your server has some sort of resource cap you are running into. Check with them to see if you’re exceeding any of their quotas and ask them what kind of error messages are in their logs.

Let us know what they say.

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