Support Center

Recent questions

About Koken

This Help Center provides support for Koken, a free content management system designed for photographers, artists and designers.

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

install image protector the 2nd time

Gianluca

Feb 24, 2018 04:24AM EST

dears,
I purchase the "image protector" plug in in 2015. At that time i had no issue to install it. recently i realized it does not work anymore. while trying to install it again the last days, I cannot go through it. The installation start but it goes in a loop and stay there even for few hours.

how can I install it again?

Thanks in advance for your help

Regards
Gianluca Paolazzi

Up 0 rated Down

Team NetObjects Koken Agent

Feb 26, 2018 09:01AM EST

Hello. Purchases are linked to a specific installation. Login to your Koken store account by visiting http://store.koken.me

Delete the old installation from your store account. (This does not delete anything from your server)
http://help.koken.me/customer/en/portal/articles/1461724-deleting-an-installation-from-your-account

Sign in to the store from your new Koken installation to associate it with your store account.

then, back online, transfer your purchased themes and plugins
http://help.koken.me/customer/en/portal/articles/1521793-transferring-a-theme-plugin-to-a-different-installation

Store FAQs here:
http://help.koken.me/customer/portal/topics/609569-store/articles

Thank you for choosing Koken for your photography website.

Team NetObjects

This question has received the maximum number of answers.

support@koken.me
http://assets1.desk.com/
false
koken
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete