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Simonecolina.com website

Kevin Hatt

Feb 06, 2018 06:12PM EST

My content is not loading in my Admin? My website is blank also?

4 Community Answers

Answered

Team NetObjects

Feb 07, 2018 12:11PM EST

The admin login looks okay. Your site has a server-side 500 Internal Server Error.

There are lots of reasons why your site might be serving a 500 Error to your users, but these are the most common:

A Permissions Error. The top cause of this error is incorrect permissions on a script or directory. Directories that contain web content (including cgi scripts) must be mode 755. CGI scripts must also be 755. PHP scripts outside cgi-bin folders must be mode 644.

A PHP Timeout. If your script connects to external resources and those resources timeout, an HTTP 500 error can occur. Increasing the timeout rules should help if this is the cause of the 500 error. The following PHP settings work well:

upload_max_filesize = 256M
post_max_size = 256M
max_execution_time = 120
memory_limit = 256M
max_input_time = 120
output_buffering = 4096

A Coding Error in .htaccess. While not as common, be sure to check that your site’s .htaccess file is properly structured.

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Team NetObjects Koken Agent

Answered Feb 07, 2018 12:11PM EST

The admin login looks okay. Your site has a server-side 500 Internal Server Error.

There are lots of reasons why your site might be serving a 500 Error to your users, but these are the most common:

A Permissions Error. The top cause of this error is incorrect permissions on a script or directory. Directories that contain web content (including cgi scripts) must be mode 755. CGI scripts must also be 755. PHP scripts outside cgi-bin folders must be mode 644.

A PHP Timeout. If your script connects to external resources and those resources timeout, an HTTP 500 error can occur. Increasing the timeout rules should help if this is the cause of the 500 error. The following PHP settings work well:

upload_max_filesize = 256M
post_max_size = 256M
max_execution_time = 120
memory_limit = 256M
max_input_time = 120
output_buffering = 4096

A Coding Error in .htaccess. While not as common, be sure to check that your site’s .htaccess file is properly structured.

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Kevin Hatt

Feb 08, 2018 08:10AM EST
I think if I get access to my server again it may help things out. My admin opens but the photos dont show up in the Library, just spinning icons. ??
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Kevin Hatt

Feb 08, 2018 08:10AM EST
Im getting a partial load of the website now, but only a few Navigation labels show that didn't properly load. ???
Thanks, Kevin
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Team NetObjects Koken Agent

Feb 08, 2018 08:11AM EST

As Koken is self hosted the first step is to contact your hosting company’s tech support to see if they’re having a problem. Check with them to see if your server has some sort of resource cap you are running into that would stop processes from running. Also ask them what kind of error messages are in their logs.

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