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Error when opening koken website

Jarmo Hynninen

Jan 04, 2018 02:25AM EST


I get this error:

API Error
The theme is not able to make contact with your Koken installation. Contact your host to see if they are blocking loopback connections.

Kind regards,

Jarmo Hynninen

Up 0 rated Down

Team NetObjects Koken Agent

Jan 04, 2018 11:09AM EST

Hello. That error is because Koken cannot connect to the database server.

Login to your hosting control panel and find the MySQL database you created. Note the hostname, database name, username & password. Make sure it is running and the user account has full read / write permissions to the database. Then connect to your server using FTP and locate the database.php file in the koken/storage/configuration/ folder. Open the database.php file and make sure the database connections settings match those noted earlier.

If you are unfamiliar with how to accomplish this, your hosting company’s tech support can assist you.

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