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iptc data not imported when uploading

jordi torra

Dec 05, 2017 06:20AM EST

I've been testing Koken for some months and now I'm decided to use it. But when I upload images IPTC data doesn't seem to be imported. But during the tests it was! How can I fix it? Thanks a lot!

4 Community Answers

Answered

Team NetObjects

Dec 05, 2017 09:35AM EST

Hello. Please confirm that your web server has the proper software to retrieve the embedded EXIF/IPTC metadata in your photos. If it does not, change the image processor.

See:

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Team NetObjects Koken Agent

Answered Dec 05, 2017 09:35AM EST

Hello. Please confirm that your web server has the proper software to retrieve the embedded EXIF/IPTC metadata in your photos. If it does not, change the image processor.

See:

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Jordi foto

Dec 05, 2017 10:11AM EST
Thanks for your prompt answer. I checked and yes. My server supports this functionality. In fact it was prperly working some weeks ago.
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Jordi foto

Dec 05, 2017 10:11AM EST
I also changed the image processor. Cleaned the cache (system and images). None of this solutions worked
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Team NetObjects Koken Agent

Dec 05, 2017 10:11AM EST

Hello. Please send us an email from here http://help.koken.me/customer/portal/emails/new with a description of what’s happening. Include the url to your Koken admin page and the email address and password to login to Koken.

We’ll have a look.

Team NetObjects

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