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Content-Interface is gone

Martina Markus

Nov 19, 2017 07:44AM EST

Dear Koken-Team,

I cannot see the content interface to edit our website. It is only black and it is not possible to edit anything.
The site is: http://www.getsidetracked.de

Do I need to update something or reinstall Koken?

Thank you very much for your help!

Best regards
Martina

Up 0 rated Down

Team NetObjects Koken Agent

Nov 19, 2017 10:31AM EST

Hello. Is your server running Clam AV? Clam AV software is falsely flagging a few Koken files as a virus and placing them in quarantine. Check your hosting control panel to confirm. As this is an error with the anti virus software, not Koken, we have limited ability to remedy the situation. We filed a false positive report with Clam AV https://www.clamav.net/ directly and are awaiting their response.

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