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website not working

Mehul Derodra

Nov 03, 2017 12:02PM EDT

Hi,

My website is no longer working (www.derodra.com). When I log into Koken admin panel all seems fine and its asking me to update Koken but when I do it comes up with an error. Having logged into cpanel I ran a check on the database and it seems fine. Only suspicious thing was no .htaccess file in root.

Please can you help.

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Team NetObjects Koken Agent

Nov 03, 2017 12:06PM EDT

Hello. Try changing the url to domainname.com/koken in Settings and save it. Then change the url back to root in Settings. Koken will generate the necessary files.

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Mehul Derodra

Nov 08, 2017 10:09AM EST
Hi... I tried that and it didn't work. What else can I do please?
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Team NetObjects Koken Agent

Nov 08, 2017 10:10AM EST

Hello. Please send us an email from here http://help.koken.me/customer/portal/emails/new with a description of what’s happening. Include the url to your Koken admin page and the email address and password to login to Koken. Also include the credentials necessary to connect to your server via FTP.

ftp server url
ftp username
ftp password.

We’ll have a look.

Team NetObjects

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