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Force Image Publishing and Processing

Alexander Westerman

Jun 27, 2017 05:47PM EDT

Hello,

I recently moved a site installation to a new server. My old site was on a managed host with GoDaddy and my new site is on a dedicated VPS with GoDaddy.

OLD INSTALL: http://23.229.157.167/~alexwesterman/wedding/gallery/
NEW INSTALL: https://wedding.alexwesterman.com/

I followed your tips on migrating to a new server/host but as you can see none of the images are rendering on the frontend in the new installation. All the content exists on the new server. I tried clearing the caches. Tried a different image processor. Is there a way to force Koken to rebuild the images and thumbnails? I have over 1800 images and would prefer not to have to manually recreate the directories.

Thanks!

Alex

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Team NetObjects Koken Agent

Jun 28, 2017 11:01AM EDT

Hello. Have you deleted the storage/cache/api and storage/cache/site folders? If not, connect to your server via FTP and delete those folders. Return to the cooking console and clear the system cache.

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Alexander Westerman

Jun 29, 2017 08:31AM EDT
Hello.

Yes, I deleted the following:

/storage/cache/api
/storage/cache/site

In Koken I cleared system cache and cleared image cache.

On my Mac I cleared browser cache (Chrome Version 58.0.3029.110 / 64-bit ).

Images are still not rendering.

-Alex

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Team NetObjects Koken Agent

Jun 29, 2017 08:32AM EDT

Hello. Please send us an email from here http://help.koken.me/customer/portal/emails/new with a description of what’s happening. Include the url to your Koken admin page and the email address and password to login to Koken. Also include the credentials necessary to connect to your server via FTP.

ftp server url
ftp username
ftp password.

We’ll have a look.

Team NetObjects

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