Support Center

Recent questions

About Koken

This Help Center provides support for Koken, a free content management system designed for photographers, artists and designers.

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Images not showing a Thumbnail

Troy Johnson

Jun 26, 2017 09:15AM EDT

Here is an example of what is happening: https://aalbc.com/pics/content/ I get a series of scrolling dots that give the impression that some this is loading but it never complete.

The image fails to show the thumbnail in any of the previews. If I browse directly to the image https://aalbc.com/pics/content/aalbc-1/ and click download the image os on the server it is one the server

I'm running version 0.22.23. The is a fresh install. A previous install on the same server worked wonderfully (great software). I deleted that installation because I incorrectly update a these and I wanted to start correct from scratch, but every installation has failed.

These are my server settings:

PHP:Version 5.6.30
MySQL:Version 5.6.35-cll-lve
Server operating system:Linux
Webserver software: Apache/2.4.23
Image processing: GD bundled (2.1.0 compatible)
FFmpeg: Not installed
Memory limit: 256MB
Upload file size limit: 16MB
EXIF/IPTC parsing: Supported

Any help would be appreciated I do also plan to buy the plugin for the watermark and shopping cart.

Thanks!

Up 0 rated Down

Team NetObjects Koken Agent

Jun 26, 2017 09:34AM EDT

Hello,

What is the URL of your Koken login page?

Up 0 rated Down

TROY D. JOHNSON

Jun 27, 2017 10:13AM EDT
Here is the URL thanks for much for the prompt response

https://aalbc.com/pics/admin/
Up 0 rated Down

Team NetObjects Koken Agent

Jun 27, 2017 10:15AM EDT

Hi Troy.

We see problems with GoDaddy customers reporting that sometimes Koken becomes unresponsive. If something isn’t working right, log into your control panel and keep an eye on the I/O Usage. GoDaddy accounts have ridiculously low thresholds that if exceeded shut down usage of Koken for a short period of time. You’ll know it’s happening as there will be a red warning in the control panel. If it is an issue, you’ll need to add server resources.

Up 0 rated Down

Troy Johnson

Jun 27, 2017 12:18PM EDT
I just checked with GoDaddy and they say there are IO issues. I'm going to try to install the software manually (as opposed to using the Installer they provide in cPanel).
Up 0 rated Down

Troy Johnson

Jun 27, 2017 12:19PM EDT
I actually pay for a higher level os service from GoDaddy. Currently I/O Usage is minimal. Can you advise me for a specific setting (parameter and associated value) that I can ask them to check?

Thanks again!

This question has received the maximum number of answers.

support@koken.me
http://assets0.desk.com/
false
koken
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete