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Can't update collection

Trey

Jun 14, 2017 10:46AM EDT

I'm getting the error "Upload to Koken failed. The server did not return an error message. Contact Koken support for more help" when I try to upload photos to my new Koken installation at trey.nyc.

I see many instances of this error in the boards here, but no actual answers. Is there somewhere I can look in the installation? I was able to upload quite a few photos before getting this error.

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Team NetObjects Koken Agent

Jun 14, 2017 11:29AM EDT

Trey, you’ve probably exceeded the limits placed by your hosting company. If your usage starts to affect other users on the same machine, a procwatch daemon will stop running processes so you don’t affect other user’s site stability in a shared environment. The errors typically go away after a short period of time. If it continues, yet us know and we’ll take a look.

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Trey

Jun 14, 2017 11:35AM EDT
There's no limit to bandwidth and I'm nowhere near filling up the storage. I've retried about a half-dozen times since yesterday afternoon.
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Team NetObjects Koken Agent

Jun 14, 2017 11:36AM EDT

I’m referring to memory usage, I/O and CGI calls. Send us an email from here http://help.koken.me/customer/portal/emails/new with a description of what’s happening. Include the url to your Koken admin page and the email address and password to login to Koken. Also include the credentials necessary to connect to your server via FTP.

ftp server url
ftp username
ftp password.

We’ll have a look.

Team NetObjects

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