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Not able to install new theme

Maria Schumann

Jun 13, 2017 09:47AM EDT

I wanted to install a new theme today, but the site kept telling me that I need an account for that. When I created one it said that I needed a permission from the administrator, so I got sent an email, which I confirmed. But I'm still not able to install a new theme, because it keeps telling me to sign in or create an account and if I click on sign in, I just get redirected to the password changing site.
Could you please help me with that?
Thanks,
best,
Maria

4 Community Answers

Answered

Team NetObjects

Jun 13, 2017 11:10AM EDT

Hello. Please send us an email from here http://help.koken.me/customer/portal/emails/new with a description of what’s happening. Include the url to your Koken admin page and the email address and password to login to Koken. Also include your Koken Store account if different.

We’ll have a look.

Team NetObjects

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Team NetObjects Koken Agent

Jun 13, 2017 10:49AM EDT

That error message is most likely because the Koken Store account is connected to a different Koken installation than the one you are using now.

Login to the Koken Store by visiting http://store.koken.me then delete the old installation
http://help.koken.me/customer/en/portal/articles/1461724-deleting-an-installation-from-your-account

Return to your Koken installation and login to the Store. That will link the account to the correct installation.

Store FAQs here

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Maria

Jun 13, 2017 10:59AM EDT
Unfortunately this isn't working as well, because it says to install Koken first?! But I've been using it for years now, how can it not be installed?
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Team NetObjects Koken Agent

Jun 13, 2017 11:00AM EDT

Log into the Koken Store account from within your Koken console. That will link the installation to your account.

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Team NetObjects Koken Agent

Answered Jun 13, 2017 11:10AM EDT

Hello. Please send us an email from here http://help.koken.me/customer/portal/emails/new with a description of what’s happening. Include the url to your Koken admin page and the email address and password to login to Koken. Also include your Koken Store account if different.

We’ll have a look.

Team NetObjects

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