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Can't reinstall "Password Protect" plugin

Sylvain

Jun 06, 2017 10:47AM EDT

Hi,

I bought the plugin called "Password Protect" and installed it on one of my Koken's gallery, but the wrong one. I want to install it on the right one. How can I do it ? When I try, the installation crashes.

Thanks in advance for your help.
---
Sylvain

2 Community Answers

Answered

Team NetObjects

Jun 06, 2017 10:52AM EDT

Hello. Purchases are linked to a specific installation. Login to your Koken store account by visiting https://store.koken.me

Delete the old installation from your store account. (This does not delete anything from your server)
http://help.koken.me/customer/en/portal/articles/1461724-deleting-an-installation-from-your-account

Sign in to the store from your new Koken installation to associate it with your store account.

then, back online, transfer your purchased themes and plugins
http://help.koken.me/customer/en/portal/articles/1521793-transferring-a-theme-plugin-to-a-different-installation

Store FAQs here:
http://help.koken.me/customer/portal/topics/609569-store/articles

Thank you for choosing Koken for your photography website.

Team NetObjects

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Team NetObjects Koken Agent

Answered Jun 06, 2017 10:52AM EDT

Hello. Purchases are linked to a specific installation. Login to your Koken store account by visiting https://store.koken.me

Delete the old installation from your store account. (This does not delete anything from your server)
http://help.koken.me/customer/en/portal/articles/1461724-deleting-an-installation-from-your-account

Sign in to the store from your new Koken installation to associate it with your store account.

then, back online, transfer your purchased themes and plugins
http://help.koken.me/customer/en/portal/articles/1521793-transferring-a-theme-plugin-to-a-different-installation

Store FAQs here:
http://help.koken.me/customer/portal/topics/609569-store/articles

Thank you for choosing Koken for your photography website.

Team NetObjects

Up 0 rated Down

Sylvain

Jun 06, 2017 11:40AM EDT
Thanks! That worked perfectly! :)

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