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Axis 2 theme isn't installing

Nasser Gazi

Jun 03, 2017 08:05PM EDT

Hi

I bought Koken about and the Axis 2 theme about 6 months ago. I'm trying to install it now. Koken has been successfully installed. However, when i try and install the Axis 2 theme I get this error message:

Before you can install this item, the Koken installation at nassergazi.com needs to be upgraded.\

I have Version 0.22.21 of Koken which I installed today.

Can you help

Up 0 rated Down

Team NetObjects Koken Agent

Jun 04, 2017 08:09AM EDT

That error message is most likely because the Koken Store account is connected to a different Koken installation than the one you are using now.

Login to the Koken Store by visiting http://store.koken.me then delete the old installation
“http://help.koken.me/customer/en/portal/articles/1461724-deleting-an-installation-from-your-account”:http://help.koken.me/customer/en/portal/articles/1461724-deleting-an-installation-from-your-account

Return to your Koken installation and login to the Store. That will link the account to the correct installation.

“Store FAQs here”:http://help.koken.me/customer/portal/topics/609569-store/articles

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