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Vimeo plugin – no video previews in admining

Natasha

Mar 19, 2017 04:25PM EDT

All Vimeo videos which i'm trying to import since the end of 2016 have no preview pictures in the admining. So i cannot for example assign a new cover picture for the video album.
Also, some of the Vimeo videos cannot be imported at all.
Please, fix it!

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Team NetObjects Koken Agent

Mar 20, 2017 10:27AM EDT

Vimeo thumbnails are retrieved from Vimeo using a server command called ‘curl’. Curl is a php module that talks to the C library installed on the server, contact your hosting company’s tech support to verify if Vimeo is responding with an error when Koken is retrieving the thumbnails. A common cause is that your web host is responding with an error indicating that curl could not verify the SSL certificate of Vimeo. They should be able to resolve it by properly configuring curl with the correct certificate authorities.

Vimeo videos can only be imported once. If you’re trying to reimport the same video, you’ll have to disable they re-enable the plugin in settings.

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