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Instagram plug-in not working

Richard Wheeler

Feb 14, 2017 05:46PM EST

Hi - Just purchased the Instagram plug-in and installed and set it up. But just hangs when I try to import images from my account.

Another odd thing is under Settings/Plug-Ins/Instagram Set-up I see that (after I connected to my Instagram act) there is no Disconnect button. Nothing in the space where, I believe, it should be.

Checked my Instagram act on their site and it does list Koken as an authorized application.

Also I have a SSL site. Could that be causing the problem?

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Team NetObjects Koken Agent

Feb 15, 2017 12:01PM EST

Vimeo thumbnails are retrieved from Vimeo using a server command called ‘curl’. A common cause of why thumbnails are not displayed is that your web host can not verify the SSL certificate of Vimeo. Please contact your server administrator or tech support at your hosting company, they should be able to resolve it by properly configuring curl with the correct certificate authorities.

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Richard Wheeler

Feb 15, 2017 06:55PM EST
Actually my problem relates to Instagram, not Vimeo.

Should I assume if I replace "Vimeo" with "Instagram in your response above, your response would still be accurate?

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