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Problem with deleting pictures

Koen Verhaegen

Feb 14, 2017 05:02PM EST

Unable to delete uploaded pictures.
Application responds saying image deleted but trash empty and image stays in content.
Everything else works fine.
Did 3 completely Fresh Server installs. Same problem.
Installs run fine.
Same server config runs fine on other Ubuntu LAMP 16.04 With PHP 7.0

Website that works fine www.kristelbruynseels.be/koken
Website that doesn't work is www.rafvalcke.be
Please help

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Team NetObjects Koken Agent

Feb 15, 2017 10:27AM EST

Hello. Please make sure the database user account has full permissions.

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Koen Verhaegen

Feb 17, 2017 08:47AM EST
The database user has full permissions but is not root.
The setup is identical for the two solutions.
Adding and configuring works fine.
Only deleting an image is impossible although the delete function return "image deleted"
Could it be a directory or file permission problem.
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Team NetObjects Koken Agent

Feb 17, 2017 08:48AM EST

Yes, it could be. Connect via FTP and compare permissions between the working and non working installations.

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Koen Verhaegen

Feb 17, 2017 12:28PM EST
Both sites have the exact same permission settings and owner properties.
The applications keeps on saying image deleted but except for the message nothing happens.
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Team NetObjects Koken Agent

Feb 17, 2017 12:30PM EST

Please try using Google Chrome Incognito mode. It may be a problem with the browser’s cache. Also, delete the contents of the /koken/storage/cache/api directory.

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Koen Verhaegen

Feb 17, 2017 12:39PM EST
No Change.
Tried Chrome in Incognito Mode
Safari in Private mode
Deleted all cache files.
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Team NetObjects Koken Agent

Feb 17, 2017 12:42PM EST

Hello. Please send us an email from here http://help.koken.me/customer/portal/emails/new with a description of what’s happening. Include the url to your Koken admin page and the email address and password to login to Koken. Also include the credentials necessary to connect to your server via FTP.

ftp server url
ftp username
ftp password.

We’ll have a look.

Team NetObjects

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