Support Center

Recent questions

About Koken

This Help Center provides support for Koken, a free content management system designed for photographers, artists and designers.

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Play video file after pre-load


Aug 25, 2014 09:47AM EDT


I added a video to mp4 h264 on my website ( everything is ok but when I start playing I have to wait for the full load (the video is 400MB) in order to start the drive. Is this normal?


Up 0 rated Down

Todd Dominey Koken Agent

Aug 27, 2014 11:46AM EDT

Usually with h264 videos this means the file metadata isn’t in the right place in the file so it can progressively stream in the browser. I would recommend encoding the video using a different encoder than what you are using. Handbrake is a good. Just need to make sure you save for the web.

This question has received the maximum number of answers.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found