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Error Control Panel

Rosa Mercedes Gonzalez

Oct 02, 2018 01:07PM EDT

I can´t access my Koken Control Panel. The issue is this: when I try to sign into my admin site, through my admin "sign in" page, I can´t do it, because de dialog box to insert the data, doesn´t appears. The page is full black. ¿What can I do to restore the "sign in" page?

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Team NetObjects Koken Agent

Oct 03, 2018 09:08AM EDT


What is the URL of your Koken login page?

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Rosa Mercedes gonzalez

Oct 03, 2018 11:38AM EDT
Thank you for your answer. Yesterday I hacked the server, because of that I can not enter the control Panel. I'm moving the Web site to another server. With the back up, can I rebuild the structure of the developed site Koken? Can you tell Me how to do it? Thanks a lot
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Team NetObjects Koken Agent

Oct 03, 2018 11:39AM EDT

Hi. To move your Koken installation complete the following steps in order:

1- To move your Koken installation you’ll need to move the Koken folder and the database to the new host. Then update the storage/configuration/database.php file if the new database’s info is different.

2- (if using a new domain name) Koken reads whatever domain name you use to access the console. Login to Koken using the new domain name, then clear Koken’s system caches (in Settings > System). Finally, connect to your server via FTP and delete the /koken/storage/cache/site folder.

3- Purchases are linked to a specific installation. Login to your Koken store account by visiting

Delete the old installation

Sign in to the store in your new Koken installation to link the two.

then, back online, transfer the theme

Store FAQs here

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