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françois laget

Jun 28, 2018 05:50AM EDT

Good morning, as I upload an MP4 video on my koken web page this vidéo is not shown just only the title and a circle which is turning indifinetely. How can I solve this problem?
Many thanks
Francois LAGET
this is at the bottom of this page

1 Community Answers


Team NetObjects

Jun 28, 2018 11:21AM EDT

Hello, Koken uses software of the server (FFMPEG) to generate video thumbnails if available. Most shared hosting plans, including yours, do not allow FFMPEG because it is very resource intensive. Our Vimeo Import plugin is the only option to display video thumbnails in albums unless you control the server to install FFMPEG.

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