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Cannot Login to freshly created Koken installation

Stephan Weiser

Mar 03, 2018 05:41AM EST

Hey there,

as so many of my predecessors, I cannot login to the koken with my admin user after the installation:

Error message: "Incorrect. Try again or reset your password."

Even when I try to reset my password via the "forgot password" link I get the following message:
"That email address was not found. Please try again."

Another thing, only at the first time the installation finished completely. After I experienced the issue above I did the whole process again (fresh installation on the FTP server, fresh MySQL Database) for several tries. Unfortunately since then, the installation process has never completed, it hangs at: "Fetching the latest version of Koken. Please wait...". However when I press F5 to refresh the page after several minutes, I recognised that the installation I can use the koken domain to get the login. But then I again struggle with my not known admin user as mentioned above.

Additionally, looking at the SQL table koken_users, I recognized that the field "email" is set to NULL. So to my mind it makes sense that the password reset does not work.

Here are the details of my installation:

URL: http://koken.zeitfü
MySQL Version: 5.6.37
Webspace provider: STRATO
PHP-Version: 5.3

Can you help me out here, please?

kind regards,


Up 0 rated Down

laurence malherbe

Mar 08, 2018 11:07AM EST
hello, I have the same problem as Stephan...
Anyone can help?

many thanks

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