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Video thumbnail won't show

Martin

Feb 25, 2018 04:26PM EST

Hello,

I'm testing Koken on a locally hosted installation on a Mac. I "uploaded" a video, an mp4 file, which was originally about 17 MB, via the Lightroom publish service set to high quality video. The video plays fine. However, in the Content view, all images show up fine with their thumbnail but the video does not have a thumbnail, instead the progress indicator is showing – since several minutes.

Could it be that Koken is not ready for primetime when it comes to video? Will Koken create thumbnails only for certain video file types?

Please advise.

Thanks and regards,
Martin

1 Community Answers

Answered

Team NetObjects

Feb 26, 2018 09:10AM EST

Hello, Koken uses software of the server (FFMPEG) to generate video thumbnails. Please install FFMPEG on your server.


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