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Can´t connect vimeo plugin with my server

Kristina

Feb 21, 2018 04:29AM EST

Hallo,

I bought the vimeo plugin yesterday. The connection works, but no videos are loaded. There's a turning wheel that shows "adding video from vimeo..." endlessly.

I checked my privacy settings in vimeo (allow everyone to watch my videos).

I was looking for some similar problems here, and found this answer:

"Vimeo thumbnails are retrieved from Vimeo using a server command called ‘curl’.
Curl is a php module that talks to the C library installed on the server. Contact
your hosting company’s tech support to verify if Vimeo is responding with an error
when Koken is retrieving the thumbnails. A common cause is that your server is
responding with an error indicating that curl could not verify the SSL certificate
of Vimeo. They should be able to resolve it by properly configuring curl with the
correct certificate authorities."

I wrote to my hosting company. They answered this:

"We have the CURL library on the server, but they talk about C library, which is not on the server. Can you send me some documentation for the plugin or some server requirements?"

Can you help me please?

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