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Unable to purchase items

Stefan Beck

Jan 19, 2018 06:45PM EST


I am interested in a specific theme (Oxygen), however I am unable to purchase it. I freshly install Koken, but now it tells me I had to update before accessing the store.

Sadly the update fails without specific reason. ("Uh oh...").

I am hosting the instance myself and got full access to the system. However I can't find anything wrong ( Is there a possibility to run a manual update or to fix the automatic one?

Here's a dump of the system overview.

System Information about the server hosting this installation.
Version 5.6.33-0+deb8u1
Version 5.5.57-0+deb8u1
Server operating system
Webserver software
Apache/2.4.10 (Raspbian)
Image processing
GraphicsMagick 1.3.20
Installed (Version 83651)
Memory limit
Upload file size limit
EXIF/IPTC parsing

Best regards,
Stefan Beck

1 Community Answers


Team NetObjects

Jan 22, 2018 08:47AM EST

Hello. Your installation is using the latest versions. That error message is most likely because the Koken Store account is connected to a different Koken installation than the one you are using now.

Login to the Koken Store by visiting then delete the old installation

Return to your Koken installation and login to the Store. That will link the account to the correct installation.

Store FAQs here

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