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Creating new collections

Joel Ferriera

May 07, 2016 03:50PM EDT

Hi!

From some time now i'm not been able to create new collections of any kind

When I create a new collection it displays the mensage Creating... for a longer than usual time, after that i receive the mensage album created but nothing shows on Library.
I can rename teh albuns i already have and move content in and out. I just can´t create new collections.

What can i do?

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Team NetObjects Koken Agent

May 09, 2016 10:03AM EDT

Please update Koken. You’re running version 17.3 which is over 2 years old. Let us know if that solves the problem.

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Joel Ferriera

May 09, 2016 03:51PM EDT
Hi!

Thank you for your answer.

Don´t know where do you see that version but when i go to settings i find this:

Settings and information about Koken itself.
Version
MORE INFO
Version of Koken this installation is using.
0.22.4

So I'm running version 0.22.4 from May 4.
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Team NetObjects Koken Agent

May 09, 2016 04:03PM EDT

Hi Joel. Please see the screenshot and send us an email from here http://help.koken.me/customer/portal/emails/new with the email address and password to login to Koken.

We’ll take a look.

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Joel Ferreira

May 10, 2016 04:58AM EDT
that is a different installation of koken that i used for testing.

i've sent the e-mail as requested thanks

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