Support Center

Theme/plugin doesn't install

Theme/plugin doesn't install

Last Updated: Nov 03, 2014 02:09PM EST

If when trying to install a theme and/or plugin through the Koken Store you see an error message, or the installation starts and never finishes, it's likely Koken doesn't have permission to write files to your server. Try the following to resolve the issue.

  1. Connect to your site using your favorite FTP client.
  2. Navigate to /koken/storage/.
  3. Set the permissions for the storage directory plus all directories inside to 777 (Read, Write and Execute for User, Group, and World). If you're not sure how to do this, check your FTP client's user guide.
  4. Return to Store inside Koken and try installing the theme/plugin again.

Hopefully the above will kick things into gear. If it doesn't and you're still stuck, contact us for assistance.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found